ABOUT US

Service System

Pre-sales

Based on the user’s requirements, we provide professional consulting on filtration technologies across all aspects. We carefully analyze the user’s needs and working environment, and design production and processing solutions tailored to their specific requirements.

In-sales

Provide users with standardized and systematic professional technical training; offer end-to-end services including real-machine operation demonstrations, installation, and commissioning.

After-sales

1. Based on the user’s situation, establish a detailed profile and use the customer relationship management system to promptly track the user’s usage status.

2. Equipped with a professional after-sales service team, we provide users with quick, timely, and regular follow-up visits and equipment maintenance.

3. Strengthen warehouse management and establish a fast, timely supply system for filter consumables and spare parts to meet users’ needs for replacing components during maintenance.

4. Lifetime free provision of product update information, filter technology improvement plans, technical consultations, and other professional advisory services;

5. To ensure your equipment operates smoothly and efficiently—especially non-standard equipment—we kindly ask all users to cooperate and do the following:

Pre-sales:Assign equipment users, managers, and process engineers to understand and participate in equipment selection, and to put forward suggestions and requirements.

During sales:The above-mentioned personnel participated in the design recommendations for the equipment, as well as in its installation, commissioning, and training on the integrated system.

After-sales:Read the instruction manual carefully and thoroughly study the operating principles of the equipment. Ensure that each piece of equipment is assigned to a specific person for dedicated management and maintenance.

Note: When notifying our company of maintenance requirements, users should provide as much detail as possible about the fault, including the contact phone number, address, and contact person.

After-sales service hotline:+86 13651694567 Email:13651694567@163.com

WeChat ID:+8613651694567 Sales phone:021-37595596/5598

Website:http://www.runlanfilter.com

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Telephone：

Manager Wang · Sales Department 1：

E-mail：

Manager Pan · Sales Department 2：

E-mail：

Manager Xing · Foreign Trade Department：

E-mail：

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